FAQ
How long does shipping take?
Orders are usually processed within 1–2 working days.
Estimated delivery times:
- UK: 2–4 working days
- Europe: 3–5 working days
- United States: 5–10 working days
- Malaysia: 6–14 working days
Tracking information will be provided once your order has been dispatched.
Can I return an item?
Yes — returns are accepted within 14 days of delivery.
Items must be returned in their original condition. Please see our Refund Policy for full return information and eligibility.
What condition are the items in?
We sell both new and carefully selected preloved clothing.
Any noticeable flaws or signs of wear will always be clearly mentioned in the product description.
Do you ship internationally?
Yes — we currently ship to:
UK: 2–4 working days
Europe: 3–5 working days
USA: 5–8 working days
Malaysia: 6–14 working days
Shipping availability and costs are shown at checkout.
How can I contact you?
You can contact us anytime at:
We aim to respond to all enquiries within 24–48 hours.